Guide Dogs for the Blind (GDB) partners with Be My Eyes to give real-time video assistance to individuals who are blind or visually impaired.
As of September 14, 2020, GDB support staff will field calls via the “Specialized Help” section of the app, allowing GDB experts to remotely help clients who are visually impaired with relevant issues regarding their guide dogs or other situations that might require live visual assistance.
Such assistance could include reading labels on their dog’s food or medication packaging, addressing problems with harnesses, inspecting a dog’s physical condition, or helping interact with GDB’s website. Clients can ask questions Monday through Friday, from 9 a.m. through 4 p.m. PST. For questions not requiring GDB staff expertise, users can simply tap the “Call the First Volunteer” button on the app to get answers and assistance.
As many people who are blind or visually impaired have struggled with social isolation and reduced support networks from COVID-19, GDB has added many services to its clients to help them during the Pandemic, including town halls and providing video chat and other online support services to its more than 2,100 guide dog teams across the U.S. and Canada. Its partnership with Be My Eyes complements these efforts by helping alumni overcome everyday barriers to provide the absolute best care for their guide dogs.
GDB, which is the largest guide dog school in North America, joins companies such as Google, Microsoft and Proctor & Gamble as organizational supporters of the blindness community via Be My Eyes. The app is free and available for download via Google Play or the Apple App Store.
About Guide Dogs for the Blind
Headquartered in San Rafael, California, Guide Dogs for the Blind is more than an industry-leading guide dog school; it is a passionate community that serves the visually impaired. GDB prepares highly qualified guide dogs to serve and empower individuals who are blind or visually impaired. All of its services are provided free of charge. GDB receives no government funding. More than 15,000 guide teams have graduated from GDB since it was founded in 1942. The organization was the subject of an award-winning 2018 documentary feature called Pick of the Litter, which was developed into a television docu-series by the same name that debuted in late 2019 on the streaming service Disney+. For more information, visit guidedogs.com.
About Be My Eyes
Now with more than 245,000 blind and low-vision users and a growing family of company partners, Be My Eyes is one of the largest “micro-volunteering” platforms in the world — with its more than 4 million volunteers and dozens of companies on call to assist users who need support via live video.