Cullen demonstrates the new accessibility features found on Comcast’s X1 cable box. You can browse the guide, set your DVR, as well as browse for movies using the on demand service with speech output from the cable box.
Customers who rely on accessibility services including video description and voice guidance now have direct access to a specially trained customer support team via Comcast’s Accessibility Center.
Customers can reach the center between the hours of 7:00 AM and 12:00 AM ET, seven days a week, by:
Using their accessible chat service.
Video description refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue. It makes television programs, feature films and other media accessible to people who are blind or visually impaired.
X1: Voice Guidance
Voice guidance on XFINITY on the X1 Entertainment Operating System announces on-screen text and options as you use your XFINITY remote control to navigate the X1 interface.
Support for Screen Readers
A screen reader is a type of software that enables those who are blind or visually impaired to interact with mainstream applications, such as web browsers, on both desktop and mobile platforms.
Comcast offers a large-button remote to Accessibility customers upon request, and free of charge. This remote is a third-party device and offers improved readability of the remote keys.