Scotiabank has unveiled a service offering that exemplifies its commitment to accessibility and inclusivity. The bank now allows customers using the Video Relay Service (VRS) application to call a dedicated phone number with American Sign Language (ASL) or langue des signes québécoise (LSQ). This initiative, designed to ensure equitable access for all customers, has garnered praise from advocates of accessibility and the Deaf community.
The service allows VRS users in Canada to dial 1-866-267-4726 to connect with a Scotiabank Customer Care Advisor through an interpreter who is fluent in either ASL or LSQ. This dedicated phone line signifies a significant step towards fostering inclusivity and accessibility within the banking sector, particularly as it aligns with International Week of the Deaf in September.
Scotiabank’s commitment to accessibility extends beyond this innovative service. The bank is embracing technological advancements and implementing a comprehensive accessibility plan to identify, prevent, and remove barriers for persons with disabilities.
Furthermore, Scotiabank is actively supporting accessibility through ScotiaRISE, a 10-year, $500 million initiative aimed at promoting economic resilience among disadvantaged groups.
Scotiabank’s dedication to accessibility not only showcases its commitment to its customers but also underscores the importance of creating a more inclusive and equitable society. With its innovative services and ongoing support for accessibility initiatives, Scotiabank is taking significant steps towards achieving these goals.
The Canadian Administrator of Video Relay Service (CAV), Inc., is a not-for-profit telecommunications services company mandated by the Canadian Radio-television and Telecommunications Commission (CRTC) to design, implement, and oversee the delivery of Video Relay Service (VRS) in Canada. Canada VRS enables Deaf, Hard of Hearing, or speech-impaired Canadians who use American Sign Language (ASL) and langue des signes québécoise (LSQ) to make telephone calls via Internet-based videoconferencing technology. CAV ensures that Canada VRS is available 7 days a week, 24 hours a day, 365 days a year, providing crucial communication support to the Deaf community.
Source: Scotiabank
