Google is gearing up to release its Duplex technology that was presented at the Google I/O event in May 2018.
The technology allows Google Assistant to make phone calls autonomously on behalf of a user to achieve specific tasks like making a reservation in a restaurant or booking an appointment in a hair salon.
Google has shared a video showing the system making a restaurant reservation for a user. It starts with a request from the user: “Hey Google, book a table for two at El Cocotero on Tuesday at 7.” The assistant then calls the restaurant unaided, retrieving its contact details from Google Search – and has a conversation with an employee over the phone.